Frequently Asked Questions

Customer services

1. How do you get in touch with customer services?

Balitalia’s team is ready to help you with your enquiry, you have two ways of reaching us:
By email: Balitaliainfo@gmail.com
By telephone: +, Monday to Sunday, from 9.30am to 1pm and 2pm to 6.30pm. The team will do its best to answer your questions and provide excellent customer service.

If you are a journalist: Contact uswith subject press office Agence

Ordering on www.balitalia.com

1.How do I make my order?

If you are non-trade: go to our e-shop. You can simply add items to your basket, create your account and confirm your order. Alternatively create your account and then start shopping!

You can also call us to place your order on: tel +393 896 239 148
If you are trade, please contact our sales team on tel +393 896 239 148 or email us at: balitaliainfo@gmail.com

2. Can I make an order from outside of Italy or Albania?

Yes, you can make your order through our e-shop from outside Italy and Albania. We will work out the costs of delivery for you and get back to you. We do not currently have the ability to calculate this automatically on the website. To finalise the order we will need confirmation by email or whatsapp.

3. Which countries do you deliver to?

We can deliver worldwide. We will work out the costs of delivery for you and get back to you. Please reach us out by our whatsapp or email.

4. Do you have a showroom?

Balitalia does indeed have its own showroom! We have two showroom right now in Via Levantina 255, Jesolo, Italy and Autostada Tiranë-Durrës, Albania.

5. Where is Red Edition furniture made?

All of our pieces are manufacture and assembled in Indonesia. All items are the result of an artisan based manufacturing process which requires time and precision. We rigorously selected the best partners for our business based on both the exceptional quality of their work and who they are as people. The local employees of our partner organisations are sub-contractors to Balitalia and benefit from excellent pay, being much higher than the average. We take enormous care and careful control that all our contractors are over the legal age to work and are provided with social protection. 

6. What is the typical delivery time to my order?

Typically when an item is ‘available’ it will be delivered approximately 7-14 working days after processing.
If the item you chose is ‘not available’ the arrival date of the item at our warehouse will be displayed on the website once your order has been processed. You can expect a further 7-14 working days to be added to the delivery time. We would also require a deposit of 50% of the value of the order as well as import tax. Once it is available we will contact you to finalise your order, we will then need the balance of the payment prior to dispatching the order.
No item can be delivered without full payment having been made.

7. Is it possible to personalise a sofa, chair or armchair or a cushion?

Yes we do provide that special customise service. For further special customise furniture please contact us by our whatsapp or email.

Participation Environment

1. Do you use recycle wood? Is recycle wood is eco-fiendly?

Yes, we do use recycled wood. Recycled wood is definitely eco-friendly because it helps reduce the demand for new timber, which in turn helps preserve forests. By reusing wood, we also reduce waste and prevent it from ending up in landfills. Plus, recycling wood uses less energy compared to processing virgin wood, which makes it a more sustainable option overall.

2. How you take a responsible forestry sustainability practice?

We take forest care very seriously. After cutting wood, we follow sustainable forestry practices to ensure that the ecosystem remains healthy. This includes replanting trees to replace those that are harvested, as well as monitoring the health of the forest over time. We also try to minimize damage to the surrounding environment by using selective cutting, which helps preserve biodiversity and reduce soil erosion. Additionally, we work closely with environmental experts and local communities to make sure we're adhering to all regulations and best practices for long-term forest health. We also have SLVK certification, which ensures that our forestry practices meet strict environmental and sustainability standards. This certification verifies that the wood we use comes from responsibly managed forests that prioritize biodiversity, social equity, and ecological health. It gives our customers confidence that we are committed to sustainable sourcing and forest regeneration.

2. What certification you have to support the sustainability?

We work closely with environmental experts and local communities to make sure we're adhering to all regulations and best practices for long-term forest health. We also have SLVK certification, which ensures that our forestry practices meet strict environmental and sustainability standards. This certification verifies that the wood we use comes from responsibly managed forests that prioritize biodiversity, social equity, and ecological health. It gives our customers confidence that we are committed to sustainable sourcing and forest regeneration.

Payment

1. How can I pay for my order?

We accept the major credit cards, for example Visa and MasterCard.
We can also take payment over the phone as well as provide our bank details for you to make a bank transfer.

2. Is my payment secure?

Balitalia will directs you to our email or whatsapp. Balitalia has no access to confidential information provided by customers whilst making payment. This is why your payment details are requested each time you make an order with us. Only Mercanet receives your information and it is completely inaccessible by its customers.

3. Can I pay once I take delivery of the order?

No item can be delivered without full payment being made beforehand. For further information for the payment you are able to contact us by email or whatsapp.

Returns and refunds

1. Can I return my purchases?

Nothing is more important for Balitalia than the satisfaction of its customers. If despite all our efforts and attention to detail to the whole process from design to manufacture you receive a product that does not meet your expectations, Balitalia will without quibble refund your item upon its return, minus the delivery costs.
We allow you 7 days to think about whether to return your order (including the day of delivery).
This right of return is provided without penalty and does not include delivery costs.
We will instigate the refund once we have received the item and checked it. This will take approximately 3 weeks.
Items made to order specifically for the client cannot be returned for a refund unless there is a manufacturing fault. This is generally in the case of sofas or seats (an out of season fabric).

2. What do I do my order arrives damaged?

We have put in place extremely rigorous quality controls, both at our manufacturing facilities and our warehouse. It is extremely unusual but possible for errors to occur. Please get in touch immediately following your delivery to let us know. Please provide photographs of the damage. Our customer services team will then work with you to provide options for resolution.
Balitalia’s recommends that you complain about the condition of the delivered items to the delivery company.
If you do not unpack your items in the presence of the delivery agent please keep all delivery documentation and packaging.

3. How long are your products under warrantee for?

Balitalia products are guaranteed for 3 months. This warranty does not cover:

Normal wear and tear; Damage arising from abnormal use, or abuse; Products which have not been maintained, or which have been modified; Any indirect or consequential loss.

This warranty applies only to the original purchaser. Order Number or invoice is considered proof of purchase. All works carried out by a party under instructions from Balitalia will be covered by the 3 month warranty on workmanship and repair. If the workmanship of the repair is deemed by Balitalia to be faulty a new item will be provided. All other warranties, express or implied, are excluded.

Delivery

1.Can I collect my own items in order to avoid delivery charges?

No, it is not possible to avoid transportation costs as it is our own logistics provision. It is therefore not possible to organise for you to pick up your items.

2. How and where can I have items delivered?

We will provide you with a bespoke quote and details for overseas orders.
contact us at  + or by email: balitaliainfo@gmail,com , we will send you a details delivery .

3. What is the average time for the completion of my order?

In general, when an article is “available”, it means it will arrive after order processing (validation and settlement), with an average of between 7 to 14 business days. If the selected item is not “available” the time will be indicated on the site during your checkout, it will then add the average processing time of your order and delivery (7-14 days). A deposit is required to reserve the furniture (50% of the amount of the order + shipping). When available we will contact you to finalise your order (payment of balance required before shipping the order) Our time availability varies by item ordered, this is shown on each product (excluding delivery).

4. What are the delivery costs?

We wanted you to have accurate information about the shipping: for every purchase we will notify you when ordering the cost of transport by ypur email or whatsapp. This is based on the delivery address, the weight of ordered products and the service selected. 

5. I have purchased several item, will they be delivered at the same time?

If all your items are available, they will be delivered together. If one of the items ordered is out temporarily out of stock, we will wait for the new stock to arrive, to deliver everything, unless you indicate otherwise.

6. How can I ensure my furniture fits through the door?

Before placing your order, please check the dimensions of your package. These are displayed on the “technical details” of the product page. Consider also the navigation of stairs and corridors. The provision of lifts is not included, but you can still contact us for a quote for the additional service.

7. My order has been under validation/processing for a long time, is this normal?

We would first like to apologize to you. If the average period specified in the checkout process has been passed and no information has been provided by our services, we invite you to contact us for more information.

8. I should receive a delivery in the next few days but I have not been contacted  to make an appointment?

We will approach this with complete professionalism. Our logistics partners will contact you before delivering you to tell you the status of your order. We will work very hard to provide excellent service and work strictly with the best selected providers. Despite our best efforts, errors may occur. In this case, call us straight away and our customer service will take care of your delivery problem.

10. I can no longer be present on the arranged delivery date?

This will depend on the chosen logistics provider and delivery method, contact our customer service at + 33 (0)1 43 37 02 87.

Maintenance of furniture

1. How do I maintain my furniture?

Balitalia’s completely handcrafted, the item you have purchased is the result of a long process of manufacture that can sometimes take up to three months to complete. Many layers of paint were applied to this item; therefore it is more hard wearing but still requires attention. To ensure that your keeps its natural glow for many years, we recommend that you follow the following maintenance tips:

>Do not expose the paint continuously to sunlight

>Wipe off the dust with a soft, dry or wet cloth